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Customer Service Solutions
CBSA offers cost effective solutions to customer service out sourcing. CBSA can design a customized solution to your inbound and out bound customer service needs.
Pre-Collections Solutions
When used early in the delinquency cycle or just prior to an account becoming delinquent, pre-collections programs can produce consistent results at a minimal cost and restore customers to
current-paying status. Programs can include letters, phone calls or a combination of both. Pre-collection programs provide a friendly, early reminder that payment is now due or past due.
Collections Solutions
CBSA designs custom collection solutions that maximize recovery of delinquent accounts while protecting the relationship you have established with your customer. CBSA's Financial Counselors specialize in providing flexible plans to your customers designed to reduce the amount time from placement to payment in full. Our collection system includes written and telephone communications, skip-tracing, credit bureau reporting, income and asset verification, and litigation services. The integration of these services provides a customized collections solution designed to resolve your delinquent accounts in a timely and professional manner.
Risk Analysis Solutions
CBSA has a proven system to help your organization measure and analyze the risk and recovery potential of existing accounts receivable and the risk level of new customers prior to service. Why wait until 30-days after time of billing to discover your customer is not going to pay. CBSA can help you identify these customers prior to time of service and custom design a system that will allow you to provide services to the customer while significantly reducing or eliminating the risk that you will not be paid in a timely manner.
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