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Customer Service Solutions
CBSA offers cost effective, customized solutions to your customer service needs including: patient registration, insurance pre-authorization, insurance verification, insurance follow-up and post visit follow-up.
Pre-Registration Solutions
CBSA can increase the efficiency of your business office and admissions department by developing a customized pre-registration process for your hospital or healthcare facility. Our trained personnel gather the necessary information from your patients prior to the patient coming in to your facility for treatment. Your patients appreciate not having wait as long when they arrive at your facility for treatment and our trained personnel are able to gather more complete information from the patient because they are talking to them from the comfort of their home. Through our shared technology program we are able to input the patients information directly into your patient management system.
If you are interested in drastically increasing your patients level of satisfaction with your facility and improving the quality patient information contact CBSA to discuss a pre-registration solution for your facility today.
Pre-Certification Solutions
CBSA can develop a custom pre-certification solution for your hospital or healthcare facility that will pre-certify commercial insurance, Medicaid and/or Medicare coverage prior to time of treatment. This program will not only reduce the number of claims denied it will speed up payment from the patients insurance provider.
Pre-Collections Solutions
When used early in the delinquency cycle or just prior to an account becoming delinquent, pre-collections programs can produce consistent results at a minimal cost and restore customers to current-paying status. Programs can include letters, phone calls or a combination of both. Pre-collection programs provide a friendly, early reminder that payment is now due or past due.
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